FAQ
Q: How do I create templates for employment contracts using Addo Sign?
A: Read the following article on how to create export file.
Q: How do I sign a document using Addo Sign?
A: Read the following about digital signing.
Q: Is it possible to attach an additional file, for instance a letter containing information, when sending the contract that requires signature?
A: No, Addo Sign's Receipt Message comes directly from Addo Sign and not from Emply. That is why the same key words as we know them from the message templates, are not available.
A solution to this could, however, be to paste a link to a website or a document that you wish to send to the receiver.
Q: There is a function to add "receiver of copy" in Addo Sign. Is this also possible in Emply?
A: Using the template the user has access to in Emply to sign documents, you can manually add an additional receiver. This must be done each time.
The following is a guide that shows how you send a document to fetch a digital signature.
Q: In Addo Sign I can choose that the notification be sent though a CPR number rather than e-mail, so the documents that require signature are received in e-boks. Is this possible to do in Emply?
A: No, it is not possible to send documents that require signature to an e-boks from Emply.
Q: The Addo Sign integration is connected but the platform does not have the HR-module. How should this be handled?
A: The contracts normally end up in the HR module followed by signature, however if this module is not a part of the platform, the signed contracts will only be visible in Addo Sign. Afterwards they can be uploaded to the onboarding profile or the candidate profile if the contract is to be preserved in Emply.
Q: Does a note field/appendix function exist in Emply, where I can note something down that does not necessarily need to be visible in the employee's contract?
A: There is no such field or function in Emply that can directly add, for instance, the candidate's or employee's documents. However, you can create a document for the purpose of exporting, where these notes can be added. You can read more about this in the set up guide for Addo Sign.
Cause of error
Q: During signature of a contract in Emply, the following error occurs:
A: We do not support signature forms that include SMS.The integration will always use the immediately available template when communicating between Addo Sign and Emply. Therefore, it is important that the user utilised for the sending of documents that require signature does not have access to SMS based signature forms, so it does not automatically select the first available signature template. This can be solved either by removing the SMS template or to ensure that the user does not have access to this template in Visma.
Q: During signature of a document in Emply, the following error occurs:
A: This can be due to an error in the connection to the Addo Sign integration, and it can be restored by deactivating the integration and activating it again afterwards. Read the following guide to learn how to set up a Addo Sign integration.