The Paychex Europe Integration Platform is a two-way integration designed to help HR, payroll, and workforce management teams work better together. If you use multiple Paychex Europe products—such as Emply, LessorPayroll, and LessorWorkforce—the platform enables faster, easier collaboration across teams. From onboarding new employees to updating master data, information now flows automatically and in real time between systems. This ensures smoother, more efficient workflows with fewer errors and less manual work.
Q: What is the workload for us during the implementation?
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A: The workload on your end is minimal – typically short check-ins spread over 3–4 days. In total, around 3–4 hours of your time. Our consultants will guide you every step of the way.
Q: When will we be offered the integration if we don’t have one already?
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A: The rollout is happening in phases. When it’s your turn, we’ll contact you with information and next steps.
Q: Can we use the Paychex Europe Integration Platform without Emply?
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A: Yes, the platform also works between LessorPayroll and LessorWorkforce. If you want to connect with other systems, this can be done through our APIs.
Q: Will we be contacted if we have an inactive integration?
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A: Yes, even customers with disabled integrations will be contacted to transition to the Paychex Europe Integration Platform.
Q: What does the new integration mean for Emply customers who don’t use Lessor products?
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A: If you’re an Emply customer not using LessorPayroll or LessorWorkforce, the Paychex Europe Integration Platform will not affect your current setup. You can continue using Emply as a standalone solution just like you do today.
Q:What does support look like when we use multiple products?
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A: You will have one main point of contact for the integration itself. Product-specific questions will still be handled by the respective support teams for Emply, LessorPayroll, and LessorWorkforce.
Q: Can we monitor operational status of the Paychex Europe Integration Platform?
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A: This is not currently possible, but we’re exploring options to make this available in the future.
Q: Is the platform tested and stable?
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A: Yes, the solution has been thoroughly tested internally and with pilot customers to ensure stability and high quality from day one.
Q: Are there already customers live on the platform?
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A: Yes, several customers are already using the Paychex Europe Integration Platform, and we’ve received very positive feedback – especially regarding fewer errors and less manual work.
Q: Are complex payroll models supported – for example, functional pay or KL agreements?
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A: Unfortunately, this is not supported in Emply – and therefore not via the integration.
Q: Does the integration support salary steps?
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A: The Paychex Europe Integration Platform does not support exchanging salary steps.
Q: Will absence and balances flow from LessorWorkforce to LessorPayroll?
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A: Today, only core employee data is synchronized from LessorWorkforce to LessorPayroll. Absence registrations and balances will be supported at a later stage.
Q: Can we control who has access to create employees or contracts?
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A: Access permissions are managed within each individual product – for example, in Emply – not within the integration itself. This means you can give, for instance, store managers limited access to create specific contract types or fill out certain fields.
Q: How fast is data synchronized between systems?
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A: Integration through the Paychex Europe Integration Platform happens in real time. This means that when data is updated in one system, it is immediately transferred to the other systems without delay.
Q: Is Paychex Europe Integration Platform a two-way integration?
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A: Yes, data flows both ways — for example, from Emply to LessorPayroll and back again. This ensures consistent employee data and reduces manual tasks.
Q: How is the Paychex Europe Integration Platform different from previous integrations?
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A: Our existing integrations between Emply, LessorPayroll, and LessorWorkforce are one-way only. With the new Paychex Europe Integration Platform, core employee data is now shared via a two-way integration and updated in real time across all three products.
Q: Can we transfer our own custom fields between systems?
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A: Currently, it is not possible to integrate custom fields that have been created locally, for example in Emply. To ensure stable and standardized data exchange, the integration uses only the fields defined in our shared data overview.
Q:Can we choose which fields to exclude from the data exchange?
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A: Yes, in certain cases. It is possible to exclude fields such as administration code, section code, and dimension1–8. Other fields are part of the standard setup and will be included in the exchange.
Q: Can the employee ID be assigned in Emply and sent to LessorPayroll?
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A: Yes.
Q: Will the employee ID automatically follow the next available number? And can we disable automatic assignment?
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A: Yes, the system automatically assigns the next available number based on configured rules. Automatic assignment can be disabled if needed.
Q: How does the integration handle protected personal data from the CPR registry?
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A: If an employee has protected personal data, LessorPayroll will automatically insert “Protected personal data” in the name and address fields. This data will be transferred to the systems connected to the integration. If you don’t want this data to overwrite existing information, the CPR update must be disabled for the employee in LessorPayroll. Any changes to personal information will be transferred to Emply in real time.
Q: Is there access to error logs and integration events?
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A: Event logs for the integration flow do exist, but they are currently only available to our consultants. We are working on making log access available to users as well.
Q:How are UUIDs handled in case of sync errors? Can we move them manually?
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A: No, UUIDs cannot be transferred manually.